What is your cancellation policy?
Hamilton Lodge is a small, independently run hotel with just 19 rooms. Cancellations and changes, particularly during our busy winter season, can therefore have a significant impact on us.
For this reason, we have clear cancellation and booking conditions which apply equally to all reservations. We kindly ask for your understanding that our team is not able to make exceptions to these conditions.
Winter Season
The following conditions apply to stays during our winter operating season:
• More than 28 days before arrival: Free cancellation. Any deposit already paid will be refunded in full.
• 14 to 28 days before arrival: 50% of the confirmed room rate for the booked stay will be charged.
• Less than 14 days before arrival: 100% of the confirmed room rate for the booked stay will be charged.
Summer Season
The following conditions apply to stays during our summer operating season:
• More than 14 days before arrival: Free cancellation. Any deposit already paid will be refunded in full.
• 7 to 14 days before arrival: 50% of the confirmed room rate for the booked stay will be charged.
• Less than 7 days before arrival: 100% of the confirmed room rate for the booked stay will be charged.
Changes to the Number of Guests
Our room rates are based on the number of guests included in the confirmed reservation.
If the number of guests is reduced before the applicable free-cancellation deadline, the reservation will be adjusted to the rate applicable to the revised number of guests.
Once the free-cancellation deadline has passed, a reduction in the number of guests does not reduce the confirmed room rate. This also applies if fewer guests arrive than originally booked, or if individual guests arrive later or depart earlier.
If additional guests join the reservation, the room rate will be adjusted accordingly, subject to the maximum occupancy of the room.
Special Rates and Offers
Special offers, promotional rates and packages may have different cancellation conditions, including non-refundable rates. Where different conditions apply, they will be clearly stated at the time of booking and will take precedence over our standard cancellation policy.
Reservations of 4 or More Rooms
Reservations of four or more rooms are subject to separate deposit, payment and cancellation conditions. These conditions will be provided at the time of booking and stated in the booking confirmation.
No-Shows and Early Departures
In the event of a no-show, 100% of the confirmed room rate for the booked stay will be charged.
If a guest arrives after the confirmed arrival date or departs before the confirmed departure date, no refund or reduction will be given for the unused night(s).
General Conditions
Cancellation deadlines are calculated from the scheduled arrival date. Cancellations and changes must be communicated to Hamilton Lodge in writing.
Cancellation charges are calculated on the confirmed room rate for the booked stay and exclude tourist tax.
For reservations made through a third-party booking platform, the cancellation and booking conditions stated in the confirmation issued by that platform apply.
We understand that unexpected circumstances can arise. However, as a small hotel, we rely on applying our cancellation policy consistently and fairly to all guests. We are therefore unable to make exceptions to the applicable cancellation conditions, regardless of the reason for cancellation.
We recommend taking out appropriate travel or cancellation insurance to cover unforeseen circumstances.